Frequently questions asked by our customers

Frequently Asked Questions and AnswersWe have compiled the answers to our clients most frequently asked questions. Please call us at 800-466-6935 if you have any questions we have not addressed.

1. How long does it take to ship my vehicle?
Answer: We generally quote an estimated 10-14 day transit time. However, variables such as road conditions, weather conditions, traffic conditions and customer availability may have a negative impact on your estimated transit time.
2. How many days in advance do I need to call?
Answer: Plan enough time for us to pick up your vehicle. Two weeks in advance is recommended. We will also deal with urgent situations on an individual basis, which will be given priority status. Please call us at
(800) 466-6935 to discuss your needs.
3. How long does it take to have my vehicle picked up?
Answer: We can normally arrange pick-up within a week of receiving all the documentation associated with the vehicle we are shipping. Let us know if you need an earlier pick-up and we will make every effort to accommodate your reduced schedule.
4. How far in advance are reservations accepted for vehicle shipping?
Answer: We accept reservations up to two months in advance.
5. How much does it cost to ship my car?
Answer: Prices are determined by mileage, vehicle size, and delivery location.
6. Do I need to pay in advance to ship my vehicle?
Answer: Yes. Since the shipment is crossing the border, payment needs to be made in full prior to delivery of your vehicle.
7. What payment options do I have?
Answer: We accept Personal Checks, Cashier’s Checks, Postal Money Orders, and Major Credit Cards (we require the customer’s signature for credit card payment).
8. Can I pack my belongings in my car?
Answer: No.
9. Is my vehicle insured during transit?
Answer: Yes. Your vehicle is insured under the trucker’s cargo insurance subject to a $750 deductible. Insurance exceptions do apply.
10. Will you ship my car if it’s inoperable?
Answer: We will transport your vehicle if it is inoperable (Not Wrecked) at an additional fee. Vehicle tires must be inflated, and the vehicle must have a working emergency brake and the vehicle must roll and steer.
11. What if I am unavailable to pick up the car?
Answer: Have an alternative party, like a friend or relative, sign on your behalf. If you are not available, your vehicle may go to a terminal for you to pickup.
12. What if my location is inaccessible to the truck?
Answer: Most trucks are 75 feet long and very wide, which makes it impossible to reach most residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location, like a shopping center or major street crossing, to pick up or deliver your vehicle.
13. How much gasoline do I leave in the tank?
Answer: Please ensure that you leave at least a quarter of a tank of gasoline in the vehicle.
14. Why do we need to ship to a bonded warehouse?
Answer: The permanent importation of a vehicle into Canada may result in taxes levied by Canada Customs. In such cases, a Canadian customs broker is needed to clear the vehicle at the border and collect the taxes due from you. Canada Customs allows the shipment of a personal vehicles “in bond” to a customs warehouse based in select Canadian cities. If such a warehouse exists in your destination city, we can ship in bond to that warehouse and you can clear the vehicle in person and thus avoid the extra cost of a customs broker. A bonded warehouse fee is levied by the custom’s warehouse for the use of their facility which typically equates to that fee charged by a customs broker.
15. Should I have my vehicle professionally inspected prior to purchase / shipping?
Answer: There are obvious pit-falls buying a vehicle sight unseen. We recommend for the low cost of $195.00 that you have your vehicle professionally inspected, performed by a third party Company who are an on-site Nationwide Automobile Inspection Company that offer the service of a 150-point bumper-to-bumper inspection that includes motor, undercarriage, body, pictures and a detailed report. Please ask your agent to arrange this service on your behalf.

IMPORTANTThe original title must be placed in the vehicle (preferably glove box) prior to the vehicle being shipped to Canada.

This title is needed to export out of the United States. US Customs will not allow a vehicle to export without this document in the vehicle.

It is your responsibility (person setting up the shipment) to ensure this requirement is communicated to shipper.

Vehicles that arrive at the US border without the original title will need to be stored and re-shipped. The storage and re-shipping charges will be charged to your account!

Please also be advised that you may only transport one set of keys with the vehicle. US CANADA Auto Transport will only be responsible for the original Title and one set of keys. Any other sets of keys, manuals, or remotes sent with the vehicle are not the responsibility of US CANADA Auto Transport.

Please feel free to contact us at: (800) 466-6935 or email us for any question or concern you may have about your vehicle shipping needs. Click here to request your free shipping quote online.

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